You're standing at your neighbour's charging point. Car plugged in, app open... and then the screen freezes. Sound familiar? Often it's not the charging point or the app that's to blame, but a phone that hasn't been updated in a while.
The good news: it takes just a few minutes to fix. In this blog, you'll find out why updates matter and how to get your phone ready for hassle-free charging with ShareCharge.
Why an update makes such a difference
The ShareCharge app relies on several features of your phone. If your operating system is out of date, they work less smoothly with the app.
• Secure payments. Updates fix security vulnerabilities, keeping your account and payments well protected.
• Finding charging points nearby. The map and your location work best with the latest software.
• Timely notifications. You want to see your booking confirmation or a message that your charging session is finished straight away.
• New features. New versions of the app sometimes require a more recent version of iOS or Android. With an outdated phone, you'll miss out.
How to update in two minutes
Updating your phone
• iPhone: go to Settings > General > Software Update.
• Android: go to Settings > System > Software update. The name may differ slightly depending on your phone's brand.
Tip: turn on automatic updates, so you never have to think about it again.
Updating the ShareCharge app
• iPhone: open the App Store, tap your profile picture and check whether ShareCharge is in the list of updates.
• Android: open Google Play, tap your profile picture and choose Manage apps & device.
Update both your phone and the app. The latest app on an outdated phone (or the other way round) won't work at its best.
Three more tips for hassle-free charging
1. Give the app access to your location. That way you'll instantly see which charging points are near you.
2. Turn on notifications. You'll know right away when your booking is confirmed or your car has finished charging.
3. Watch out for battery saver. A strict power-saving mode can slow the app down in the background. Do you leave the app running in the background while charging? Then switch off battery saving for ShareCharge.
Ready to go
An up-to-date phone is the easiest way to keep ShareCharge running smoothly. Two minutes of updating, then simply charge at your neighbours'.
Still something not working as it should after an update? Let us know via [add contact details]. We're happy to help.
Not using ShareCharge yet? Download the app from the App Store or Google Play and discover which charging points are available near you.